Responsible Gambling

At Smooth Spins Casino, we believe that entertainment should always remain a positive and enjoyable experience. We are fully committed to providing a safe, transparent, and secure environment for all our players. While the majority of our community enjoys our games as a fun pastime, we recognise that for some, gambling can become a concern. Our dedication to your well-being is at the core of everything we do, and we take our social responsibilities under the UK Gambling Commission (UKGC) regulations very seriously.

We are here to support you. If you ever feel that your gambling is becoming a challenge, or if you simply wish to better manage your activity, we provide a comprehensive suite of tools and support services designed to keep you in control.

Recognising the Signs

It can sometimes be difficult to distinguish between regular play and a developing problem. We encourage you to reflect on your gambling habits regularly. If you find yourself answering "yes" to any of the following, it may be time to step back and seek support:

  • Do you often spend more money or time gambling than you originally intended?
  • Do you feel a need to "chase" your losses to win your money back?
  • Has gambling caused arguments or strained relationships with your family or friends?
  • Do you find it difficult to stop, even when you are having a losing streak?
  • Do you borrow money or sacrifice other financial commitments to fund your gambling?
  • Is gambling becoming your primary source of stress or anxiety?

If you identify with any of these points, please know that you are not alone. Help is available, and taking action today is the most important step you can take.

Staying in Control: Our Responsible Gambling Tools

We offer several built-in tools that you can activate at any time to manage your gameplay. You can find these within your account settings, or by contacting our dedicated support team.

Deposit Limits

Setting a budget is one of the most effective ways to stay in control. You can set daily, weekly, or monthly deposit limits. Once your limit is reached, you will be unable to make further deposits until the designated time period has passed. We encourage all players to set a limit as soon as they open their account.

Reality Checks

It is easy to lose track of time when you are immersed in a game. Our "Reality Check" tool provides a pop-up notification at intervals of your choosing (e.g, every 30 or 60 minutes). This notification shows you how long you have been playing and your net wins or losses for that session, giving you a clear opportunity to decide whether to continue or step away.

Cooling-Off Period

If you feel you need a short break from our platform, you can initiate a "Cooling-Off" period. This allows you to lock your account for a duration ranging from 24 hours up to six weeks. During this time, you will not be able to log in, and we will ensure you do not receive any promotional material.

Self-Exclusion

If you believe you need to take a more significant step to stop gambling, self-exclusion is the right option. This is a formal request to block your access to your Smooth Spins Casino account for a period of six months to five years.

During a self-exclusion period:

  • Your account will be closed and will not be accessible.
  • We will take all reasonable steps to prevent you from opening new accounts.
  • We will remove your details from our marketing databases to ensure you are not targeted with gambling-related communications.
  • Any remaining funds in your account will be returned to you in accordance with our terms.

We strongly encourage you to consider registering with GAMSTOP. This is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain with a single registration.

Seeking External Support

If you or someone you know is struggling with gambling-related harm, there are independent, professional organisations in the United Kingdom dedicated to providing free, confidential advice and support.

National Gambling Helpline

The National Gambling Helpline offers confidential support 24 hours a day, 365 days a year. You can speak to a trained advisor who will listen without judgment and guide you toward the best help for your situation.

  • Telephone: 0808 8020 133.
  • Live Chat: Available via the official GamCare website.

Additional Support Services

  • GamCare: Provides information, advice, and one-to-one counselling for anyone affected by gambling problems.
  • Gamblers Anonymous (GA): A fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.
  • NHS Services: The National Health Service provides specialized support for gambling addiction, including the National Problem Gambling Clinic and the Northern Gambling Service. If you feel your health is being affected, please contact your GP or the NHS.
  • MoneyHelper: If gambling has impacted your finances, MoneyHelper provides free, independent, and impartial money advice to help you manage debt and regain control of your finances.
  • StepChange Debt Charity: Offers comprehensive debt advice and solutions for those facing financial hardship.

Protecting Minors

At Smooth Spins Casino, we are committed to preventing underage gambling. We employ robust age-verification processes to ensure that all our players are at least 18 years of age.

We encourage parents and guardians to use filtering software to prevent children from accessing gambling sites. Tools such as NetNanny or CyberPatrol can help restrict access to gambling platforms on shared computers or devices. If you believe someone under the age of 18 has access to your account, please contact our support team immediately so we can take the necessary steps to secure your account.

Our Commitment to You

Gambling should always be a form of entertainment, not a way to make money or escape life's challenges. Our team is trained to identify signs of harmful gambling behavior and may reach out to you if we observe changes in your play that suggest you might need support. We ask that you respond to these communications openly and honestly.

We reserve the right to restrict or close accounts that show signs of problematic play, even if you have not requested it yourself. This is a protective measure designed to prevent further harm.

Your well-being is our priority. If you have any questions about the tools available or if you need assistance, please do not hesitate to contact our customer support team. They are available 24/7 to assist you.

Remember, when the fun stops, stop.