Privacy Policy

Effective Date: June 19, 2026.

At Smooth Spins Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as overseen by the Information Commissioner’s Office (ICO).

By accessing our services at smoothspinscasino-uk.com, you agree to the practices described in this document.

Data Controller Information

For the purposes of applicable data protection laws, Smooth Spins Casino is the data controller. You may contact our Data Protection Officer (DPO) regarding any concerns about your personal data via email at [email protected].

Information We Collect

We collect information to provide you with a secure, regulated, and personalized gaming experience. The data we collect includes:

  • Identity Data: Full name, date of birth, gender, and copies of identification documents (such as passports or driving licenses) required for Know Your Customer (KYC) and Anti-Money Laundering (AML) verification.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Records of transactions, deposit methods (such as Visa, Mastercard, or e-wallets), and withdrawal history.
  • Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and device identifiers.
  • Usage Data: Information about how you use our website, the games you play, session duration, and your betting preferences.
  • Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication history.

How We Use Your Information

We process your personal data only when we have a legal basis to do so, primarily:

  • Contractual Necessity: To register your account, manage your profile, process deposits and withdrawals, and provide our gaming services.
  • Legal Obligation: To comply with strict UK Gambling Commission (UKGC) regulations, including age verification, prevention of fraud, and AML reporting requirements.
  • Legitimate Interests: To improve our services, analyze trends, ensure website security, and provide customer support.
  • Consent: Where you have explicitly opted into receiving promotional materials.

Disclosure and Sharing of Data

We do not sell your personal data. We may share your information with third parties only under the following circumstances:

  • Service Providers: Third-party vendors who assist in payment processing, identity verification, data analytics, and customer support. These parties are contractually bound to keep your data secure.
  • Regulatory Authorities: We are legally obligated to disclose information to the UK Gambling Commission, financial authorities, or law enforcement agencies if required by law.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred, subject to continued protection under this policy.

Security Measures

We employ industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. These include:

  • Encryption: Use of Secure Socket Layer (SSL) technology for all data transmissions.
  • Access Controls: Strict internal protocols limiting data access to authorized personnel only.
  • Regular Audits: Periodic security assessments to identify and mitigate potential vulnerabilities in our systems.

International Data Transfers

While we primarily store data within the United Kingdom and the European Economic Area (EEA), some service providers may operate internationally. Where we transfer your data outside the UK, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to maintain the same level of protection as required by the UK GDPR.

Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your data, subject to our legal requirements to retain records for regulatory purposes.
  • Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: You may request to receive your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us at [email protected].

Responsible Gambling and Self-Exclusion

In line with UKGC guidelines, we prioritize player safety. We maintain a detailed record of your self-exclusion status. If you choose to self-exclude, we will retain your data for the duration of the exclusion and as required by law to prevent you from accessing our services. We also encourage users to utilize resources such as GamStop for independent self-exclusion.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For example, UK anti-money laundering regulations require us to retain account records for a minimum of five years after the closure of an account.

Cookies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or our operational practices. We will notify you of any significant changes via email or through a notice on our website. Continued use of our services constitutes your acceptance of the updated policy.

Contacting the Regulator

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We encourage you to reach out to us first at [email protected] so we may attempt to resolve your concerns.

Summary of Data Protection Principles:

  1. Lawfulness, Fairness, and Transparency: We process data based on clear legal grounds.
  2. Purpose Limitation: We only use data for the specific purposes disclosed here.
  3. Data Minimization: We only collect data that is necessary for our operations.
  4. Accuracy: We take steps to ensure your information is up to date.
  5. Storage Limitation: We do not keep data longer than legally permitted.
  6. Integrity and Confidentiality: We protect your data with high-grade security protocols.

By continuing to play at Smooth Spins Casino, you acknowledge your understanding of these terms and consent to our processing of your personal data as outlined in this Privacy Policy.